Phone: (844) 326-6571 Phoenix, East & West Valley

Water damage restoration in Sun City, AZ

Most Sun City homes were built in the 1960s and 1970s, about a quarter share a wall with a neighbor, and many sit empty for part of the year. Here's what that means for water damage, and how to reach an independent restoration provider that serves Sun City.

Calls may be recorded for quality purposes.

Homes from the 1960s and 1970s

Sun City is an unincorporated community in Maricopa County, and county zoning requires each home to have at least one resident 55 or older. U.S. Census Bureau survey data (American Community Survey, 2020–2024) puts the median Sun City home at 1973. About 89% of homes were built before 1980, most of them in the 1970s and the rest largely in the 1960s. Only about 3% date from 2000 or later.

Many of these homes have been updated over the years. Still, a house this age may have some original plumbing parts, and those are worth a calm, unhurried check before anything goes wrong.

Four things worth checking

Attached homes and shared walls

About 27% of Sun City homes are single-family attached homes, and another 11% are in buildings with two or more units, according to the same Census data. In an attached home, water doesn’t stop at the property line. A leak behind a shared wall can reach the home next door, and a leak next door can reach yours.

If that happens, stop the water on your side if you can and let your neighbor know. Check with your association about who is responsible for which parts of the building, and call your insurer, since more than one policy may be involved.

Snowbird season

About 10% of Sun City’s homes, roughly 2,700, are vacant for seasonal or occasional use, per the Census data. A leak in an empty house can run until someone stops by.

Before you leave for the season:

  1. Shut off the main water valve. The City of Phoenix also suggests turning off the water to the water heater where it enters the tank.
  2. Ask someone you trust to check the house now and then, and show them where the valve is.
  3. Leave them your phone number and your insurer’s.

The EPA advises drying water-damaged areas in 24 to 48 hours to prevent mold. If water sat longer than that, see mold remediation.

EPCOR water and sewer

EPCOR supplies Sun City’s water, groundwater from the West Salt River Valley, to nearly 24,000 service connections in Sun City and Youngtown. Its 2025 report puts hardness at 7 to 11 grains per gallon. Hard water leaves scale in pipes and water heaters.

EPCOR also runs the Sun City wastewater system, and it repaired or refurbished more than 2.4 miles of gravity sewer main there in 2019 and 2020. The line from your house to the main is generally the owner’s. If sewage comes up through a drain, see sewage backup cleanup.

County contacts for Sun City

Step by step if water gets in

  1. Close the valve at the fixture, or the main shut-off. Turn it by hand.
  2. If water is near outlets or cords, stay out of it.
  3. Take photos before you move anything, then call your insurer.
  4. If a neighbor’s home may be affected, let them and your association know.
  5. Call to reach an independent restoration provider that serves Sun City, and a plumber for the repair.

What happens when you call

No forms and no sign-up. You talk to a restoration provider that works in your area, ask your questions, and decide what to do next.

  1. 1. You call the number on this page

    Your call is routed to an independent restoration provider that serves your part of the Valley, when one is available.

  2. 2. You describe the problem

    Where the water came from, which rooms are wet, how long things have been wet, and whether the source is stopped.

  3. 3. The provider explains next steps

    Scheduling, what an on-site assessment involves, how they document damage for insurance, and pricing are all worked out directly between you and the provider.

  4. 4. You decide

    You are not obligated to hire anyone. Before work starts, ask for the contractor’s license and insurance information and check it yourself.

Questions from Sun City homeowners

Sun City isn't a city. Who issues building permits for water damage repairs?

Maricopa County Planning & Development, through its Building Permit Division. The Flood Control District of Maricopa County notes that, depending on how badly a home was damaged, a permit may be needed before reconstruction starts, so ask before rebuilding begins.

Who pays to fix the sewer line between my Sun City house and the street?

Usually the owner. A 2017 local news report explained that the water company's responsibility covers the main lines under the roadways and stops at each property line. Many homeowners policies offer limited or no coverage for sewer backups unless you add an endorsement, so check yours.

Does EPCOR soften the water it delivers to Sun City?

No. EPCOR says it doesn't treat for hardness, and its 2025 water quality report gives 7 to 11 grains per gallon. On EPCOR's scale, 7 to 10.4 counts as hard and anything above 10.5 as very hard. Draining sediment from your water heater on the schedule in its manual helps with scale.

What should a house-sitter check while I'm away from Sun City?

Ask them to look under sinks, around toilets and the water heater, and at the ceilings, and to mention any musty smell. Show them where the main water valve is and how to close it. A visit after a big storm is worth adding.

My shut-off valve is original to the house. Should I replace it?

If it's stiff, drips or won't close all the way, have a plumber look at it. A water guide from the City of Phoenix and the Arizona Municipal Water Users Association warns that old or corroded valves can fail or break and should only be turned by hand. It's easier to deal with now than during a leak.

Call (844) 326-6571