Short, practical guides for the moments that matter most: the first hour after a leak, the insurance call, the mold you can't see yet, and the valve you'll wish you'd found sooner.
Calls may be recorded for quality purposes.
Ideally you read about water damage before it happens, but most people land here after it already has. The guides below are written for both.
Keep two things in mind while you read:
No forms and no sign-up. You talk to a restoration provider that works in your area, ask your questions, and decide what to do next.
Your call is routed to an independent restoration provider that serves your part of the Valley, when one is available.
Where the water came from, which rooms are wet, how long things have been wet, and whether the source is stopped.
Scheduling, what an on-site assessment involves, how they document damage for insurance, and pricing are all worked out directly between you and the provider.
You are not obligated to hire anyone. Before work starts, ask for the contractor’s license and insurance information and check it yourself.
No. They're general information written for homeowners. Your insurance policy, your home and local rules may differ, so check with your insurer or a qualified professional before making decisions.
Specific facts come from public sources such as the U.S. Environmental Protection Agency, FEMA, the National Weather Service and city water departments. Each guide shows when it was last updated.
If water is still coming in, read the shut-off valve guide and then the first-hour checklist. If the water has stopped, the insurance and mold guides are next.
Call the number on this site to reach an independent restoration provider that serves your area, or read the service page that matches your situation.